Frequently Asked Questions (FAQs)

Order/Account Support

I ordered a Streaming program but cannot find my link? What do I do?

The link to view your Streaming program is available on your email receipt after purchase.  You can also log in your account at and view your downloadable products, streaming links and order history.

My Streaming audio is stopping before the end.  What do I do?

Streaming large audio files requires a fast internet connection.  If you are experiencing stops or continuous buffering when listening to your files you may want to opt to download your Mp3s instead. To download the Mp3s of purchased programs either consult your email receipt for the provided links or log into your account at Links to download are listed on your My Account page.

I cannot remember my account login information.  What do I do?

Your username will likely be the email address used during purchase.  Consult your email receipt to confirm you are logging in with the correct email.  Passwords can be reset by going to

Berent Associates, 10 Bond St., #371, Great Neck, NY 11021
Tel: (516) 872-9383, Fax: (516) 487-7414, E-mail:

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